Donut Services

Help Desk

With 12 years of consolidated experience, we stand out for offering specialized, efficient, and economical IT solutions, tailored to the unique needs of each client. Our commitment is to your freedom and flexibility: that's why we proudly operate without loyalty contracts, ensuring you have the flexibility you need to manage your IT. Furthermore, we are prepared to handle an unlimited number of calls, ensuring your company never goes without support, regardless of demand. Choose InfraPrime for a help desk partner that not only understands the demands of your business but adapts to them, guaranteeing peace of mind and focus on what you do best.

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Reduction of operational costs

Outsourcing the help desk allows for a reduction in expenses related to personnel, training, and infrastructure, saving financial resources.

Access to experts in technical support

Specialized professionals provide high-quality technical support, resolving issues effectively and efficiently.

Focus on strategic IT tasks

By outsourcing the help desk, the IT team can concentrate on strategic projects, enhancing the overall effectiveness of the organization.

Scalability according to demand

Outsourcing companies can quickly adjust support capacity to meet demand peaks and reduce costs during periods of lower activity.

Improvement in user experience

Efficient and friendly technical support enhances user satisfaction, increasing productivity and employee satisfaction.

Greater availability and response time

An outsourced help desk can provide 24/7 support, ensuring faster response times and continuous availability.

Improved incident management

Experienced professionals can effectively manage incidents, minimizing disruptions and reducing downtime.

Effective tracking and reporting

An outsourced help desk provides detailed reports on incidents, allowing in-depth analysis of IT performance.

Use of updated technology

Outsourcing companies stay updated with the latest technologies and best practices, ensuring effective and modern support.

Reduction of personnel turnover

Avoiding high personnel turnover, common in internal support departments, contributes to stability and service continuity.

What Our Clients Say

Operating since 1992 in the national market, Recognition® is a leader in supplying solutions for the capture, recognition, processing, and storage of images of checks and multi-documents for the financial segment. Infraprime is our strategic partner and helps us add more quality to the services provided to our clients.